Telehealth is quickly becoming a core healthcare service across the United States. What began as a necessity during COVID-19 has quickly evolved into a preferred method of care for millions of patients across the US. From follow-ups to chronic care management, remote care platforms are changing the way providers connect with patients. 

However, not all telemedicine EHRs are built for virtual care. And if you’re in the process of telehealth EHR selection, simply checking the “telemedicine” box isn’t enough. You need EHR features that actually work in the real world. You need tools that save time, reduce friction, and help you make consultations that feel just as personal online as it does in person. 

Continue reading as we break down the most important telemedicine EHR features to look for so you can pick a system that’s not just telehealth-ready, but telehealth-smart! 

Key Takeaways

• Multilingual EHRs bridge language gaps. This can help improve patient care for non-English speaking communities.
• Clinics using global AI scribes have seen faster notes, smoother workflows, and happier patients.
• Practice EHR’s multilingual AI scribe supports 20+ languages, like Spanish, Arabic, and French, to help doctors serve diverse communities.

6 Essential Features Every Telemedicine EHR Should Have

Not all EHRs are created equal. And it becomes apparent when you're dealing with remote care. If you're knee-deep in telehealth EHR selection, these six must-have EHR features are what separate a frustrating user experience from one that actually supports your practice.

1. Built-in Video Visits

You shouldn’t have to send patients a separate Zoom link and pray it works. A reliable telemedicine EHR, like Practice EHR, has video calling integrated right into the platform, so there’s no app-hopping, no confusion, and no delay in care.

Think of it like this: if video disruptions slow you down or disconnect you mid-conversation, your whole remote care platform takes a hit. Built-in video tools keep things smooth, professional, and, more importantly, patient-friendly.

2. HIPAA-Compliant Messaging

Patients want answers fast. And you want a way to reply that doesn’t involve digging through your inbox or switching systems. Secure messaging should be a no-brainer in any telemedicine EHR.

From sending post-visit notes to answering follow-up questions, it’s how you keep communication flowing, without compromising on privacy, which is one of the main reasons why patients feel hesitant about telehealth visits.

The cherry on top is that it also keeps your front desk from getting overloaded with call-backs that could’ve been handled with a simple text.

3. Remote Patient Monitoring (RPM) Integration

Virtual care isn’t just about the visit. It’s also about what happens when the patient is connected with the provider. If your EHR features don’t include support for Remote Patient Monitoring, you’re missing a huge piece of the picture.

Whether you're tracking blood pressure, glucose, or oxygen levels, RPM tools help you stay proactive instead of reactive. You can spot trouble early, adjust care plans fast, and give patients that “we’ve got you” confidence even when they’re miles away.

4. Mobile-Friendly Patient Portals

Portals that seem like rocket science are one of the biggest reasons patients skip out on telehealth tools. You need one that’s mobile-friendly, easy to navigate, and doesn’t feel like a maze.

The best ones let patients book appointments, message you, and access their health info in just a few taps. If it’s a headache to use, they’ll avoid it, and you’ll end up handling everything manually. That’s the opposite of the efficient remote care you want.

5. Mobile Access for Providers

You’re not always sitting at your desk. Whether you’re at home, between visits, or even on a business trip, you need access to your telemedicine EHR without opening your laptop.

Mobile access lets you review charts, message patients, and even conduct virtual visits right from your phone or tablet. That kind of freedom isn’t a luxury anymore. It’s part of what makes a remote care platform work in the real world.

6. All-in-One Integration That Keeps Everything Connected

Working with multiple tools and tabs can be exhausting, and that’s a recipe for errors. Your telehealth-ready EHR should bring everything together: scheduling, charting, billing, and telehealth in one system.

When everything’s connected, your workflows feel smoother, your staff are less stressed, and your patients get better care. It’s one of the most underrated (but most powerful) EHR features you can have.

Telehealth EHR Selection Guide: How to Choose the Best Remote Care Platform?

There is much to consider during your Telehealth EHR selection spree. While one might look good on a brochure, what matters is how it works when your schedule’s packed, your Wi-Fi is spotty, and your patients need answers fast.

Here’s how to cut through the noise and find a telemedicine EHR that actually fits the way you work!

• Look for Flexibility That Fits Your Workflow

Every practice has its own rhythm. You might be dealing with in-person visits in the morning and virtual care in the afternoon. That means your remote care platform can’t be one-size-fits-all. Look for an EHR that bends to your workflow, not the other way around.

You want something that won’t interrupt your flow with endless steps and clunky navigation. Consider fewer clicks, smarter shortcuts, and tools that actually help, not just hover in the background. The best EHR features feel like an extra set of hands, not an extra set of obstacles.

• Evaluate the Vendor’s Support, Not Just the Software

Even the best telemedicine EHR can sometimes cause problems. The real question is, how fast will someone help you fix it? Responsive, quick support is a deal-breaker, especially when you’re deep in a virtual visit and something goes sideways.

Ask questions about onboarding, live chat availability, and how fast issues actually get resolved. If the vendor disappears after the sale, you’re left carrying the weight. And in telehealth, there’s no time for guesswork or waiting around for an IT callback.

• Don’t Skip Customization and Scalability

Your practice won’t stay the same, and your EHR shouldn’t either. Whether you’re expanding your team or adding new services, your system needs to grow with you and not hold you back at any point.

Customization lets you make the software feel like it’s built for your exact needs. And scalability means it won’t crumble when your virtual care demand spikes. Think of it as future-proofing your setup, so you're not doing another telehealth EHR selection all over again next year.

TeleVisit From Practice EHR - Telemehealth Made Easy and Convenient!

Choosing the right telemedicine EHR shouldn’t be approached as just another tech decision. It will directly impact your relationship with your patients. And with virtual care here to stay, you need a remote care platform that doesn’t just check the boxes but actually supports your day-to-day flow. That’s exactly how you define Practice EHR’s TeleVisit feature.

With powerful, intuitive EHR features, TeleVisit simplifies everything from video calls to billing. If you’re in the middle of your telehealth EHR selection journey, don’t settle for less. Schedule a demo, try TeleVisit today, and see how easy virtual care can be.

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