Walk-In Urgent Care’s Journey

Walk In Urgent Care, established in 2010, has been dedicated to providing accessible and high-quality urgent care services across Ohio. Over the years, the organization has expanded to over 25 locations in cities like Ashland, Avon, and Blacklick, serving thousands of patients each month.
However, as the practice grew, operational inefficiencies began to emerge, leading to increased administrative burdens and longer patient wait times that hindered both financial performance and patient experience.

Dr. Mazhar Hussain, the clinic’s medical director, remembers clearly how things used to be:

Honestly, our old system was a headache. We spent way too much time typing notes and filling out forms instead of interacting with patients. Everyone was stressed. We needed something simple and fast.

After evaluating several solutions, the team decided to switch to Practice EHR’s system, EHR Pro. Almost immediately, things started changing for the better.
The new specialty-specific templates and AI Scribe helped change how the documentation worked at Walk In Urgent Care. Instead of painstakingly typing notes after each visit, providers now capture information within seconds.

Dr. Hussain noticed an immediate difference:

The templates made life easy. Our notes became consistent and clear, and the AI Scribe was fantastic. It’s unbelievably fast and accurate. It honestly made a huge difference in our daily workflow.

Another major benefit came from Practice EHR’s mobile app. Before, providers had to be physically present in the office to access patient records, which slowed everything down. Now, providers can easily pull up patient information from anywhere at any time.

Dr. Hussain shared how this improved their daily routine:

The mobile app gave us freedom. If I needed to check a patient’s record from home or in my car, it took just seconds. I’m no longer tied to the office.

One persistent issue at Walk In Urgent Care had always been patient wait times. Before Practice EHR, manual check-ins and paperwork created bottlenecks. And that left patients stuck in crowded waiting rooms. But with the introduction of self-check-in kiosks, this issue practically vanished overnight.

The kiosks completely changed the patient experience, explained Dr. Hussain.

People just walk in, check themselves in, update their details, and they’re done in literally minutes. It freed up our front desk staff and cut wait times massively.

Additionally, Practice EHR introduced the TeleVisit feature. With TeleVisit, doctors can do virtual consultations for patients who are unable to visit in person.

Dr. Hussain quickly realized how powerful telehealth could be:

We used to lose a lot of patients because they just couldn’t physically come in for a lot of reasons. Now, with TeleVisit, we reach those patients easily. It has dramatically expanded our ability to reach more patients.

Today, Walk In Urgent Care thrives like never before. Providers spend less time on tedious tasks and more time building connections with patients. Wait times have shrunk, paperwork has nearly disappeared, and patients are noticeably happier.

Reflecting on the shift to Practice EHR, Dr. Hussain shared a genuine sense of relief and satisfaction:

Switching systems was the best decision we’ve made. It feels like Practice EHR actually works with us and not against us. To be very honest, if you run a small, busy practice, you’ll appreciate how much easier it makes your life.