Magnolia Family Urgent Care’s Journey

When Magnolia Family Urgent Care partnered with Practice EHR, their billing performance was already under pressure. Aging accounts receivable had climbed past $250,000, and their internal systems offered little clarity on why so many claims were getting held up. For a busy, high-volume urgent care center, that kind of uncertainty wasn't sustainable.

They joined hands with Practice EHR to get back on track. And it worked!

Within months, Magnolia Family Urgent Care saw its outstanding AR drop to around $90,000–$100,000. That’s more than $150,000 in recovered revenue. But the change didn’t come from a single tool. It came from a combination of consistency, collaboration, and reliable support. We talked to Ali Raan, a representative of Magnolia Family Urgent Care. He says:

Our previous AR was pretty high. I think we were almost a quarter of a million dollars. And now I think it’s lingering at $90,000 to $100,000. So yeah, that's almost, I would say probably 50 to 70% better than before, which is impressive.

A dedicated billing team was assigned to their account and remained with them throughout the process. Weekly and biweekly check-ins kept everyone aligned.

It’s the same people every time. They know what to work on, and we have a great personality match.

That ongoing relationship made it easier to spot errors early, correct course quickly, and stay focused on claims follow-through.

Practice EHR’s advanced analytics added another layer of clarity. The dashboards helped Magnolia Family Urgent Care track what was getting paid, what wasn’t, and why. Compared to their previous systems, the difference in insight was enormous. Instead of guessing, the team could finally act on actual billing data.

Their first-pass claims rate currently hovers between 92% and 93%. It’s not where they want to be. But it’s a considerable improvement from where they were before choosing Practice EHR. The team acknowledges that some of the remaining issues stem from internal workflows, and they’re actively collaborating with Practice EHR to improve results.

Our first-pass claims rate has climbed to around 93% from under 50%, thanks to Practice EHR. We’re working on getting our first-pass claims rate higher,” said Ali. “There are things we need to do on our end, too.

Moving forward, Dr. Ali said they plan to implement Practice EHR in a second practice, too. He also expressed a strong interest in trying the AI Scribe tool, which could help reduce reliance on remote scribes and automate documentation with auto-filled notes, labs, and medication orders.

When asked if they would recommend Practice EHR to others, Dr. Ali said:

Absolutely! Because both the billing and the EHR are 10 out of 10. And hearing about the new upcoming updates gives me even more confidence that Practice EHR is committed to continuous improvement and delivering a truly exceptional experience.