Medzone spa’s Journey

MedZone Spa is well-known in its community for blending health and beauty services. Clients might come in for a vitamin IV drip to boost their energy and stay for a cosmetic treatment to enhance their look. But behind the scenes, MedZone Spa needed operational transformation.

When MedZone Spa partnered with Practice EHR, the front desk was overwhelmed, and providers were spending more time on paperwork than with clients. Manual payments dragged out checkouts, memberships were stuck in spreadsheets, and no-shows were eating into the schedule. The result was wasted staff hours, lost revenue, and frustrated clients.

As their popularity grew, Faalik Zahra, the Practice Manager at MedZone Spa, noticed the administrative strain:

Our services were in high demand, which was great, but our system couldn’t keep up. We had separate tools for payments, spreadsheets for memberships, and sticky notes for reminders. Honestly, it felt like we were focusing on multiple things at once, and nothing was running smoothly.

The first breakthrough came at checkout. Previously, even simple transactions slowed everything down. Staff had to juggle separate systems for cash, credit cards, and products. This created bottlenecks for clients and wasted valuable staff hours.

With integrated cash-pay management, everything turned into a single process. Faalik explained:

Before, it took us extra minutes with every client just to close out payments, especially if someone paid in cash or added a product. Now everything runs through one system, right at checkout. It’s faster, cleaner, and we’re not correcting mistakes anymore.

Membership management quickly followed as another major area of improvement. What had once required spreadsheets and manual tracking was now automated, which made it easier to handle renewals, benefits, and payments.

For MedZone Spa, this shift not only lightened the workload but also gave clients a better experience that encouraged growth. According to Faalik:

We can now enroll someone in under two minutes, and the system tracks their benefits automatically. It’s effortless, which is probably why we’ve seen memberships grow by about 27%. People are more willing to join because it’s simple and reliable.

With automation, membership programs became a driver of recurring revenue instead of a burden to maintain.

The client experience also transformed dramatically. Before, paper consent forms and missing reminders led to long wait times and frequent no-shows. By moving forms online and adding automated reminders, MedZone Spa was able to keep clients engaged before their visits. Faalik shared the success story:

No-shows at MedZone Spa have dropped by almost half since we set up automated reminders. Clients come in more prepared, too. They fill out their consent forms on their phone or tablet before they even arrive, so wait times have gone down by more than 50%.

Wait times reduced by 54% and missed appointments saw a 41% drop within a couple of weeks, which created consistency for both staff and clients.

For providers, documentation was another pain point. Long hours spent on detailed notes left them drained and added to the paperwork after hours. With AI Scribe from Practice EHR, documentation became part of the appointment itself, captured during the visit.

Faalik expressed contentment:

It’s like having an assistant in the room. Our nurses can just talk with clients, and everything gets documented along the way. We’ve cut documentation time from 10 minutes to under 5 minutes for each patient, and the notes are genuinely better than before.

Reflecting on the overall transformation, Faalik summed it up simply:

Switching systems was the best decision we’ve made. Practice EHR doesn’t just save us time; it helps us give clients a better experience. If you run a busy practice like ours, you’ll appreciate how much easier it makes your life.