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The Practice EHR Blog

Three Reasons Practices Should Be Using a Patient Portal

Posted by Practice EHR on Sep 17, 2018 9:56:41 AM

 

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If your practice hasn’t implemented a patient portal, chances are you and your patients are missing out on some convenient features. Patient portals are a necessity for medical practices today, benefiting both the patient and practice overall.

Patient portals can be a primary tool for engaging patients and improving inefficiencies in office workflow, reducing costs and meeting meaningful use requirements. Medical practices who’ve implemented portals are using them effectively to cut down on phone calls and time-consuming scheduling; communicate with patients more efficiently; share patient education/information and cut down on costs while also driving revenue.

Let's take a deeper look at why medical practices should be using patient portals in their practice today:

Patient Engagement

Portals empower patients to take more of an active role in their healthcare and promotes a more patient-centered relationship, resulting in better outcomes, patient satisfaction and engagement. As a place for patients to conveniently access and provide health information, schedule appointments, see test results, request medication refills, send secure messages and pay for care, patient portals are a key driver in patients feeling more engaged in their healthcare. Portals in general create a more engaging environment for your patients while also fostering better relationships.

Office Workflow

Imagine the time saved for your staff when a patient uses the patient portal to schedule an appointment or send a secure message to ask a question, as opposed to calling in over the phone. Tasks being completed online by the patient presents significant time savings for a medical practice. According to Medscape, patient portals enable medical practices to work more efficiently and use resources more effectively, simultaneously improving office workflow. A good patient portal will be user friendly for your patients and your staff, allowing them both to conveniently and efficiently complete tasks.

Costs

From a cost perspective, portals allow your staff to work more efficiently and decrease overhead costs. For example, by sending lab results or patient statements electronically via the portal, practices can cut down on paper, envelopes and postage. In some cases, practices can also improve collection of payments by sending electronic statements that can be payed online. Recent studies have shown that patient portals can also improve revenue during slow periods and reduce patient no shows.

Benefits of Patient Portals

  • Communicate securely, efficiently with patients
  • Easily share patient education material
  • Send automated reminders, alerts, and other important information
  • Improve payment collections by sending statements electronically
  • Facilitate Meaningful Use compliance
  • Efficient scheduling and prescriptions refills
  • Cut down on costs, wasted resources and inefficiencies
  • Improve revenue and patient engagement

Patient portals get patients more involved in their care in a modern, convenient way, while also eliminating redundant work, wasted resources and inefficient and costly processes for your practice. Are you ready to implement a patient portal in your medical practice? Practice EHR comes standard with an integrated patient portal — request a demo with one of our clinical specialists today!

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Topics: Integrated EHR, Healthcare Office Management, Small Practice, digital age, Cloud-based EHR