While the patient experience begins long before a patient steps into the examination room, it’s important to make a good impression the moment a patient steps through the doors of your medical practice. Starting off on the right foot during the check-in process can positively impact the patient experience and determine the pace of the patient visit.
There are many moving parts to an office visit that all demand attention. With the help of technology, patient check in can be less of a burden for patients and staff. Here are a few EHR features your practice can use to improve patient check in.
One of the most popular features being used to improve patient check in is the kiosk. This technology is similar to what is used today at airports and fast-food chain restaurants. In a medical practice equipped with the Practice EHR kiosk, patients can check in on an iPad or tablet using interactive forms that guide them through the check-in process, collecting medical history info, patient information updates, signatures for consent forms and payment. Once the patient completes check in, the information collected is automatically integrated into the EHR. Medical practices who implement a kiosk can reduce the resources required for check in at the front desk and improve efficiency.
Medical practices looking for an alternative to the kiosk model, can implement a patient portal. With a patient portal, patients provide information and complete forms online, prior to the visit, eliminating the need for paper work when they arrive. Portals typically provide additional time-saving features, such as online scheduling, secure messaging and easy sharing of test results and medical information. Medical practices who’ve implemented portals are using them effectively to reduce costs and the amount of time it takes for a patient to check-in.
An ID scanner will quickly become a favorite for your front desk staff. With this technology your practice can capture the front and back of patient cards and documents digitally in seconds, eliminating paper copies from the workflow. Medical practices who use ID scanners can significantly speed up the patient registration process. There are several ID scanners in the marketplace. However, Practice EHR is integrated with Ambir Technology, ensuring captured information gets populated automatically in the EHR.
As the healthcare industry shifts to a value-based and consumer-driven model, it’s important that medical practices review current processes and work to improve the patient experience . Patients expect convenience, efficiency and high quality service from their providers, just as they would from a business in any other industry. Is it time to upgrade your EHR? We can help.